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Help Desk extension by LumaPlaza

magento extension magento 1 magento 2

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#1 lumaplaza



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Posted 11 August 2018 - 08:42 AM

Helpful for manage ticket system in your online store

* Easy to Submit a Ticket

+ Create ticket in customer's account (My Account / Help Desk / Compose)
+ Create ticket via email (Send an email to help desk email gateway. Eg. support@yourdomain.com)
+ You can create ticket via Magento contact form
+ Email notification for ticket create, reply.
+ List transaction tickets history (My Account / Help Desk / My Inbox)

* Advanced Features

+ You can create unlimit departments and moderators
+ You can create note for ticket; general information for customer in ticket (example: email, tel, .... )
+ Easy to create and use message template
+ Allow to attach multiple files (Support both web form and email response)
+ Support format rich text when create ticket message
+ Allow to set priority (Normal / High / Urgent)
+ Allow to select predefined department
+ Easy to assign an order number
+ View support time information with online / offline status, days off with detail message




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