The module allows to communicate with clients on your online store and turn visitors into customers. This helps to build relationship with customers,provide personalized service and increase in sales.
Live chat is beneficial for businesses. It has to a large extent revolutionized the customer service industry. Organizations (regardless of size and industry vertical) should adopt this tactical tool to stand out and delight customers.
Live chat is the best available option for provide online customer support.
Live support applications are commonly used to provide immediate customer support and information to clients and customers.
This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger.
The widget works on both desktop computers and mobile phones. The business owner needs a Facebook Page and all the visitor needs is a regular Facebook account.
The visitor clicks the Facebook icon on your web page, type their message and you (the business owner) get an instant notification on your Facebook Page. If you are online, you can carry on the conversation with the visitor on the Facebook website or inside the Facebook Pages Manager app on your phone.
- Easy to integrate and setup social media Social live chat from back-office.
- Fully responsive 100%.
- SEO friendly.
- Support all browsers: Firefox, Chrome, IE, Safari etc.
- Light weight. (Smaller file size which load faster.)
- Increase sales,conversion rates and products promotions.
- Maintain existing customers & Attract new customers.
- Lower marketing expenses,exposure to potential customers,reach targeted audiences.
- Compatible with PrestaShop 1.5.x,1.6.x and 1.7.x.
- Multiple browsers compatibility(IE, Firefox, Opera, Safari,Chrome and Edge).
- Mobile,Tablet and all device compatible.
- Multi-language and Multi Store compatible.
- 24*7 Support
- Good Documentation
Benefits to Customers
- Customer trust online store and feel comfortable.
- Helps in support and communication in customer's native language.
- Customer queries and clarifications get fast solution.
- Helps to increase customer understanding and knowledge about store.
Benefits to Merchants
- Reduce expenses
- Increase sales
- Improve customer service and loyalty
- Discover customer pain points
- Faster problem resolution
- Customer convenience
- Competitive advantages
- Expand market reach
- Proactive outreach
- Reports and analytics
- Real-Time Convenience to Customers
- Cost Efficient
- Stand out Amongst Competitors
- Develop Deeper Customer Relationships
- Increase in Conversions and Average Order Values
- Upload module zip file from back-office Module & Services menu tab
- Install module using install button.
- Visit module management page from back-office "More" area (section)
- Please watch module installation,configuration and how to use video on our youtube channel.
- Module works without doing any change in existing Prestashop file so that existing customization and theme change do not effect.
- This prestashop addon was developed for versions 1.5.x,1.6.x and 1.7.x, guaranteeing full compatibility with PrestaShop's ecommerce software.
- We provide free technical and feature support in installation,configuration, as well as access to updates available for this product.
How to create APP ID
Step 1: To get started, go to developers.facebook.com and click the “Add a new app” button to create a new Facebook app.
Step 2: Give your app a name and click the Create button to get your own App ID. It is simple sequence of digits like 579119035755849.
Step 3: Go to your Facebook Page, click the Settings tab, choose Messenger Platform, White listed domain, enter the full URL of your website and click Save. You can also enter multiple domains if you wish to embed the same widget on multiple websites.
Step 4: Get the Facebook Page ID of the specific page that you wish to connect with the customer chat widget. All customer interactions will show in the inbox of this page.
Find Facebook Page ID
Step 1: Open below URL in any browser and enter your Facebook page URL to get ID
Step 2: Copy numeric ID for example 186458161689658 and paste in back-office of module management page.
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For demo on version 1.7.x visit below links
Front-office Demo URL => https://www.hrms-sys...esta-addons/it/
Back-office Demo URL => https://www.hrms-sys...6kpbb/index.php
For demo on version 1.6.x visit below links
Front-office Demo URL => https://www.hrms-sys...com/ps6_demo/en
Back-office Demo URL => https://www.hrms-sys...mfz2d/index.php