I was facing the same problem, I also tried to resolve this by myself but unable to do so. However, this company MSP IT Concepts www (dot) mspconcepts (dot) com resolved this for me. They have excellent Magento development team which helped me fix this and many other bugs in my magento website. you may want to get in touch with brijesh.l at mspconcepts (dot) com I'm sure they would be able to help. They are professionals & quick to provide accurate solution for your web development projects.