Hi guys does anyone on here have any connections with the genesis brand ? waited four days for my withdrawal to be processed to then be asked for verification, which is fine as every casino does this but I go to log in to my account and now it comes up saying that I asked to self exclude (which I didn't) and that I have no access to my account. live chat is useless as its a chat bot and have no way of speaking to a human ive tried contacting via email to no avail so currently have £410 sat in limbo and have no way of getting the money as they won't let me verify my account!!
Any help would be great!