“Online shopping” are the words that can excite millions of users as well as scare many. As we all know there are pros and cons of every aspect and so is the case with eCommerce applications. But, in this case the myriad of benefits overshadow comes its scary side. Majority of the world’s population, surrounded by technology all the time, uses smart ways to live life. Online shopping is a smart way to spend money as per their desires, they believe! They are absolutely correct. Modern age shopaholics refer to eCommerce website for product quality and price. They can get better deal for the products as compared to brick and mortar shops.
They get better deal, better price, superfine quality and home delivery. Don’t you think these benefits are enough for one who wishes to buy a product from another country? Well, we all are aware of the scenario in which eCommerce web solutions are replacing bricks and mortar stores gradually.
Getting personalized shopping experience is what every shopper expects from eCommerce giants. Getting too personal with the customers will definitely annoy them. Online stores track customer’s browsing history and sell crucial customer data to the third party. They make the worst use of it by annoying the customers to a great extent.
Buyer like getting store discounts, real-time deals, complimentary items, compare price of the products prior to adding it to their shopping cart. Around 60% of the customers like personalized shopping but majority of them hates getting too personal. But, this percentage ratio may vary for different countries.
Customers avoid visiting online stores tracking their locations, feedbacks for their personal choices. They can even believe to what the store tells not to buy, due to some reasons. For instance an online medical store owner may ask their customers to avoid some drugs that may harm their health and the millennial do consider this as personalized suggestion. They are recommended the items that suit their taste, budget and are beneficial.
Well, if we start comparing both the approaches, we would find more reasons why companies are getting personalized. They use emails to send customers, who are specific about the deals, discounts or recommendation.
Who would not like the attention? Modern eCommerce business marketer uses this fact to improve business strategies. For all the attention seeker online buyers, personalized approach boosts their shopping experiences.
Whereas, this might not be the case with generalized shopping experience where store owners treat every customer equally. They use a generalized marketing strategy that might not work well in the eCommerce era where getting personal means more business!
Personalized shopping experience can be the next eCommerce trend that is set to change the online shopping phase completely. Buyer’s choice and affordability would be the most crucial aspects, eCommerce marketers need to focus in near future.
