1 reply to this topic

[OVOnel]

Hello

 

I'm sorry for the trouble, 

I bought the module but I could not configure it. 

I understand how to send emails and remind customers to leave comments.

 

I can not send emails when the customer buys the product. And remind the customer after 1-2 days to leave comment. 

Example: I buy the product, but it does not arrive email that says, leave a comment and you'll get a discount. 

How should we set, that after 1-2 days the product has been delivered, the customer leaves the comment, to receive the discount? 

Can you help?

[vekia]

Hello

If you need to send reminder after 1-2 days after products delivery you just need an order status status like "delivered". 

Module sends or doesn't send reminders based on order status (so you can avoid situation when module sends reminder for 'cancelled' orders). 

 

Firstly, please go to module configuration page and set options:

- Send comment reminder: YES

- Remind about comments after: 1 or 2 (depending on when you want to send reminder - 1 or 2 days after the purchase / order status change)

- select order status "Delivered"

Screenshot for reference: https://i.imgur.com/IsTROQS.png - These settings will send voucher code after 1 or 2 days after you will set the order status to "delivered".