* Easy to Submit a Ticket
+ Create ticket in customer's account (My Account / Help Desk / Compose)
+ Create ticket via email (Send an email to help desk email gateway. Eg. support@yourdomain.com)
+ You can create ticket via Magento contact form
+ Email notification for ticket create, reply.
+ List transaction tickets history (My Account / Help Desk / My Inbox)
* Advanced Features
+ You can create unlimit departments and moderators
+ You can create note for ticket; general information for customer in ticket (example: email, tel, .... )
+ Easy to create and use message template
+ Allow to attach multiple files (Support both web form and email response)
+ Support format rich text when create ticket message
+ Allow to set priority (Normal / High / Urgent)
+ Allow to select predefined department
+ Easy to assign an order number
+ View support time information with online / offline status, days off with detail message
